Frequently Asked Questions
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Will my shipment be eligible for customs duties?
As of April 1, 2024 shipments with an invoice value of $100 USD and over are eligible to be charged customs duties. This means that if the total cost of your package, including any shipping costs, exceeds this amount, you may be charged customs duties.
Rates
Weight |
Rates |
Up to 1 lb |
$6.00 |
2 lbs |
$9.00 |
3 lbs |
$12.00 |
4 lbs |
$15.00 |
5 lbs |
$18.00 |
6 lbs |
$21.00 |
7 lbs |
$24.00 |
8 lbs |
$27.00 |
9 lbs |
$30.00 |
10 lbs |
$32.25 |
11 – 20 lbs |
$2.25 per additional pound. |
21 – 100 lbs |
$2.00 per additional pound. |
101 + lbs |
Contact us for a Quote. |
Which days do you ship?
Small packages (Up to 25lbs) are delivered by Air Freight 3 times per week. Heavier packages (Over 25lbs) will be shipped by Sea Freight on Wednesdays unless otherwise requested by the customer.
Do I have to pay for delivery?
Yes, island-wide delivery starts at $5 USD for up to 20lbs. After 20 lbs it’s an additional 25 cents USD per lb.
How do I return an item?
Unfortunately, we do not ship items from Jamaica to the US so we are unable to provide return shipping. You could consider using DHL or a similar courier service to have your items returned to the US.
Where is my package?
We’re sorry to hear that you haven’t received your package yet. Please contact us via phone, Whatsapp chat or e-mail and one of our agents will investigate the issue for you. You’ll need your Parcelpac username and the tracking number for the package in question to submit your query.
Do you ship barrels?
Yes we do. Please contact us via phone, Whatsapp chat or email for more information.
Why does my order show delivered to my Parcelpac address but i don't see it in my Parcelpac account?
When your package shows “delivered” from your retailer, please allow up to 48 hours (business hours) for Parcelpac to post it to your account.
We process packages in the order in which they are received and because we receive hundreds of packages per day we aren’t always able to post all packages to their respective accounts on the same
day.
However, once you have the tracking number for your package we can certainly confirm where it is in the system at the moment. Once updated to your account you will receive an email verification. In
the meantime, please feel free to contact us if you have any questions regarding the status of your package(s).